Yandex confirms service outage as users lose access to cloud files

Yandex confirms service outage as users lose access to cloud files

Russian cloud service provider Yandex said drone strikes damaged three of its data centers, forcing it to close two facilities and partially paralyze a third.

Yandex customers are experiencing service outages. Some of them report that they cannot access files stored in the company’s cloud infrastructure.

The affected data centers are located in Sasovo (attack on October 8th), Kaluga (attack on October 9th) and Vladimir (attack on October 11th). The plants in Sasovo and Vladimir have completely stopped operations, while the operation of the Kaluga plant is limited.

It is believed that these were attacks carried out by Ukrainian armed forces attempt to cause widespread operational disruptions. Yandex reported no injuries in connection with these incidents.

As Russia’s largest technology company, Yandex is often referred to as “Russia’s Google” and offers search engines, maps and navigation services. The company also offers ride-hailing, delivery, shopping, streaming, email, cloud storage and business cloud infrastructure services.

Much of the country’s Internet infrastructure, serving both government and private organizations, relies on Yandex’s services.

MEP Tomáš Zdechovský highlighted a possible connection between Yandex outages and a sudden drop in communication from online accounts promoting far-right ideals in Germany.

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On his Status pageYandex says its teams are working around the clock to maintain services and help affected customers and partners, but it cannot provide a reliable timeline for service restoration.

For this reason, Yandex urged customers to use alternative infrastructure for disaster recovery.

“We consider the remaining resource configuration to be unstable,” reads one of Yandex’s status updates from yesterday.

“The operating mode of the platform is emergency – we recommend using other alternative disaster recovery plans. Technically supported communication channels may be unstable.”

Since the last update, Yandex Console, API, IAM, Container Registry, Databases, S3 Storage, and Kubernetes were available, with some performance or availability issues. Compute, AI Studio and security services were partially available while Monium is still offline.

A Yandex customer reported problems with missing thumbnails and a backup on his Yandex hard drive starting October 8th It is not possible to download previously submitted files.

File content could not be retrieved
File content could not be retrieved
Source: habr.com

The user reports receiving HTTP 302 redirects, HTTP 504 gateway timeout errors, and HTTP 500 errors when attempting to access or work on the files.

It is currently unclear whether data stored in the affected data centers has been irretrievably lost, as Yandex has not addressed the issue in its status updates.

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